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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Why the Invoice pdf file will not open with Accountant Role?
We have an issue when we use the Accountant role in a non-OneWorld account. The user (who did the entry) cannot open the links under the Communication tab on the Invoices that are sent to the customers.
When we replicate this scenario in a OneWorld account the link is active and the user, under the same role, can open the pdf file.
Any ideas on what could be wrong here?