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How to solve Merge Customer error?

edited Apr 26, 2023 1:56AM in Ask A Guru 4 comments

Hi There,

I am trying to merge two customers but am receiving the following error:

The merge of the entity 'XXX' was blocked for the following reasons: The entities cannot be merged. Creation of the merged entity leads to following errors: You have modified the originating subrecord, and the clone can no longer be merged. To perform a merge, the clone's originating subrecord must not change before the merge. You must create a new clone.

What does this mean and how can I successfully merge the two customers? I did look at SuiteAnswers: 97649 but there are no Customer - Subsidiary record type fields in the account.

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