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Why is no bill payment record generated after a bill credit has been applied to a bill?

edited May 19, 2023 3:49AM in Ask A Guru 4 comments


I am working on a case where the client is asking why there is no bill payment record has been generated after a bill credit for example of $ 150 has been applied to an outstanding bill of 150?

Although the bill got cleared, they prefer a payment record that will show these two transactions (bill credit and the bill applied to it). Just want to check if this is a standard NS behavior? If yes, may we know the logic behind? Also, are there any alternative ways to other than going into individual records (related records tab). Lastly are there any pending enhancement requests relating to this concern? Thanks in advance!

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