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NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
NSC | Customize the Email Template for the Customer When They Submit a Support Case
The steps below will let you personalize the email notification when the customer submits a Support Case.
Step I: Customize the Email Notifcation Template
- Navigate to Setup > Company > System Email Template
- Filter Template Category to Case Notifications
- Click Customize beside the Standard New Case Customer Notification
- Modify according to your business needs
- Click Save
Step II: To use the customized notification email, follow the steps below:
- Navigate to Setup > Support > Case Profile
- Click Edit beside the Case Profile
- Click Notifications
- In Case Creation field, select the customized email template
- Click Save
You can browse, engage and get some insights in our related threads below.
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🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator
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