Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.1 Release Preview account, review the topics outlined in the Release Preview Guide.
NetSuite Release 2025.1 Release Notes are available for download here!
NSC | Customize the Email Template for the Customer When They Submit a Support Case
The steps below will let you personalize the email notification when the customer submits a Support Case.
Step I: Customize the Email Notifcation Template
- Navigate to Setup > Company > System Email Template
- Filter Template Category to Case Notifications
- Click Customize beside the Standard New Case Customer Notification
- Modify according to your business needs
- Click Save
Step II: To use the customized notification email, follow the steps below:
- Navigate to Setup > Support > Case Profile
- Click Edit beside the Case Profile
- Click Notifications
- In Case Creation field, select the customized email template
- Click Save
You can browse, engage and get some insights in our related threads below.
Join our poll and share your ideas! We want to know what you think. Don't forget to comment and make your voice heard!
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
_______________________________________________________________________________
Michelle Jabanes | NetSuite Support Community Administrator
Tagged:
0