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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
NSC | Customize the Email Template for the Customer When They Submit a Support Case
The steps below will let you personalize the email notification when the customer submits a Support Case.
Step I: Customize the Email Notifcation Template
- Navigate to Setup > Company > System Email Template
- Filter Template Category to Case Notifications
- Click Customize beside the Standard New Case Customer Notification
- Modify according to your business needs
- Click Save
Step II: To use the customized notification email, follow the steps below:
- Navigate to Setup > Support > Case Profile
- Click Edit beside the Case Profile
- Click Notifications
- In Case Creation field, select the customized email template
- Click Save
You can browse, engage and get some insights in our related threads below.
🌟Q2 2026 Community Choice Nominations: Recognize a member who made a difference in our community!
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator
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