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Cannot submit support case – "Search config record failed. Error: [object Object]"
Hello, We are encountering an error when attempting to submit a support case using the form at: https://nlcorp.app.netsuite.com/app/crm/support/supportcase.nl https://nlcorp.app.netsuite.com/app/crm/support/supportcase.nl After filling in all required fields (Subject, Support Product Area, Support Feature, etc.), clicking…
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Fetch Support Case Issue list with Restlet
I have an support case issue list created from Setup > Support > SETUP TASKS > Case Issues (Screenshot below). Here is record detail from field Explorer plugin: I want to fetch this list from my Restlet script. Here is my script: function getAllCaseIssue() { try { var itemSearch = search.create({ type: "supportcaseissue",…
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Is There an Option to Default a Common Support Email ID for All Case Emails?
Is there an option in NetSuite to keep or default a common support email ID for all incoming and outgoing case emails? This would help ensure a copy of the emails is available in Outlook for tracking purposes. Has anyone found a way to achieve this?
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Removing Message History on Support Cases
Hello! I am new to NetSuite, so I am hoping one of you seasoned NetSuite gurus here can help me with something. We've been doing some testing for our new support process within NetSuite and came across an issue. As shown in the screenshot below, when a client responds to an open support ticket via email by sending an email…
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Support Cases: When I paste images on the reply message, html code is shown instead of image
When clients read their message with pasted image, but email show html code instead. Please gurus help me to clarify this. I have already asked technician, but they rejected me to ask NetSuite. Thank you in advance.
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Support Case Closure Notification
Is there a way to have an email to both the Support Agent on a case and the contact email on a case receive an email when a case gets closed that includes the case notes?
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NSC | Customize the Email Template for the Customer When They Submit a Support Case
The steps below will let you personalize the email notification when the customer submits a Support Case. Step I: Customize the Email Notifcation Template Navigate to Setup > Company > System Email Template Filter Template Category to Case Notifications Click Customize beside the Standard New Case Customer Notification…