Discussions
It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.
As we celebrate the season's joys, we are incredibly grateful for your ongoing support and engagement. Have a fantastic holiday break, and let's gear up for an incredible 2025!
Here are some examples to get your creative juices flowing.
"Did I pay vendor John Doe last month?"
"Take me to my largest sales order for this month."
"What invoices haven't been paid yet?"
Removing Message History on Support Cases
Hello! I am new to NetSuite, so I am hoping one of you seasoned NetSuite gurus here can help me with something. We've been doing some testing for our new support process within NetSuite and came across an issue. As shown in the screenshot below, when a client responds to an open support ticket via email by sending an email back to us in the support ticket thread, the message that populates in NetSuite is very long, as it contains all of the message history, which is not necessary, as we already have the message history logged in NetSuite.
The non-highlighted text is what is important to us, whereas all of the highlighted text is just noise. Is there a way to get rid of that noise (ie is there a way to remove message history on support cases, since it is not necessary)? I imagine that perhaps there is a setting we can enable or some other workaround that allows us to strip out all of the message history from the client's email reply before it populates in NetSuite. Does anybody here know? Any advice is greatly appreciated.