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NSC | Saved Search > Lead Source: "That record does not exist" in Customer

in CRM 2 comments


While configuring the Customer Saved Search, the user encountered a discrepancy where a lead source value did not correspond to an existing campaign. Despite checking for name changes and deleted records, the user were unable to find the specific campaign. 


In this case, always check for inactive records when troubleshooting the issue. Specifically, when dealing with the discrepancy between the lead source value and the corresponding campaign, it's important to review both the Marketing Campaign and Lead Source for any inactive records.


I. Marketing Campaign

  1. Navigate to List > Marketing > Marketing Campaigns > System Information


II. Lead Source

  1. Navigate to Setup > Sales > CRM Lists

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Michelle Jabanes | NetSuite Support Community Administrator

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