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Workflow-triggered Campaign Email won't resend to contacts who received it previously
Hello! I have a scheduled workflow that sends a recurring customer survey via a "Send Campaign Email" action, tied to one fixed Campaign ("Share your feedback!"). A saved search feeds it daily, selecting contacts associated with Sales Orders billed 10 days ago, and excluding anyone surveyed in the last 30 days. Most sends…
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Custom field that sources the 'other events' in marketing campaign
Our company has started to use the marketing campaign features in netsuite. When you create a marketing campaign, we use the other event tab to create an event. Lets say the main campaign is called Bond Movies. We then create an event called Goldeneye. We want to allow users to select the Bond Movie campaign on an event…
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Contact record under marketing, event defaults to [Default Event]
Our company has started using the lead source field to link campaigns associated with other records like contact record. We create a marketing campaign, we create a sub- other event. We go to the contact record, in the lead source field we pick the marketing campaign and save the record. In the event field it defaults to…
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How to edit unsubscribe section in NetSuite marketing campaign emails?
NetSuite automatically adds an unsubscribe section to the bottom of our marketing campaign emails. I did not add this text to the email template. Where can I edit the wording of this unsubscribe section?
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Marketing Campaign Statistics Clicked Thru error
We have been utilizing the marketing campaign functionality in Netsuite and it seems to be mostly working as expected. Except the # Clicked Thru and % Clicked Thru dont seem accurate. The number clicked through is always a very high number. Is there a way to see how this data is being captured? Is anyone else experiencing…
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NetSuite Admin Tip | Best Practices for HTML Templates in Marketing Campaigns & Email Templates
OverviewCreating HTML templates for NetSuite Marketing Campaigns and Email Templates requires careful design for compatibility across email clients. This quick guide offers essential tips for NetSuite admins to craft effective email content that renders well and communicates clearly. Key Terms:HTML Template: Code for…
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Unable to Add Email Campaign Domain – “All secure domain licenses already in use”
Hi, I’m setting up a custom domain (e.g. marketing.mycompany.com) for our upcoming marketing email campaigns in NetSuite, but when I try to add the domain under Commerce > Hosting > Domains, I get an error. If I do not check SSL, it forces me to use SSL: 'Record Not Saved Use SSL Certificate to Secure Domain must be set.'…
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how to edit : edit Opt-In link in the footer of an email campaign message in entsuite
I’m facing an issue customizing the email footer links that NetSuite automatically adds to Marketing Campaign emails. When I send an email through a Marketing Campaign (using Marketing Automation), the system appends a footer with an unsubscribe link . However, I cannot find a way to edit this link directly. Here’s what…
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Marketing Domain questions
**I am not sure how to mark this solved but I found an answer: The licenses can be viewed here: Setup > company > view billing information The license in question is "Secure Customer Domain" ** I am working on getting marketing campaigns running but have run into a couple issues. There are a couple domains set up, but I…
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Is there a way to show the campaign response history from multiple contacts on customer/prospects?
We have made the marketing tab visible to the prospect and customer records and noticed that only the originating lead's campaign history (the records from the lead that converted to a contact/prospect account) shows on the prospect record campaign history. Most of our customer and prospect account records have several…