NSC | Unexpected Error When Saving an Email Template

The customer set the custom email template to inactive in Documents > Templates > Email Templates > Edit View Custom Email Template.

After setting the template to inactive and clicking the Save button, there is a warning about the template being used in merges. Click OK. The Unexpected Error and a link to contact support were prompted.

Instead of inactivating the email template through the Edit button, you can do the following:

1. Documents > Templates > Email Templates

2. Show Inactives: Mark as checked.

3. Locate the custom email template. Inactive box: Mark as checked.

4. Click the Submit button.

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