Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Incorrect Sales tax calculated on invoice but correct on sales order
Just want to see if anyone here encounter this:
We use Avalara to calculate sales tax. From 9/13/23, the sales tax on the invoices were wrongly calculated through the invoice workflow, we have to manually perform the tax recalculation then the tax will be trued up. When I did testing, I copied over an invoice that had an issue, saved it, edited it, and saved it again. The tax amount changes from incorrect to correct after we did manual calculation. You can replicate the same process with a sales order. However, the sales tax is calculated correctly in this case. Based on these observations, I suspect there might be
0