🚨The information in this topic refers to SuiteCommerce and the Elbrus, Kilimanjaro, and Aconcagua releases of SuiteCommerce Advanced only. 🚨
The Search Index powers item search by ensuring that the search times are reduced and requests are more targeted. For the items set up to be included in the Search Index, the Search Index retrieves the item attribute values of the defined search fields, sort fields, and facet fields and uses it for result ordering. The search index is first built when you click Save on the Web Site Setup page after selecting the item search settings for the first time. Whenever you make changes to your item record or item search settings, the search index is updated or rebuilt factoring in the changes that you made.
In connection to this, there are times when items in the categories stopped displaying after creating a new domain or an OCI move. The following error messages might appear on your webstore.
- "INTERNAL ERROR Search failed" or
- "The page you are looking for isn't available" or
- "Oops! something is wrong here. The page you are looking for isn't available, try your search again or try using the links below."
Even though certain changes that you make in your NetSuite account automatically trigger the search index to rebuild, you can manually rebuild the search index for your site.
To Rebuild Search Index, navigate to
1. Login to NetSuite UI
2. Navigate to Commerce > Websites > Website List
3. Website: Click Edit
4. Hover Actions dropdown menu
5. Click Rebuild Search Index
To View Status Rebuild Search Index, navigate to:
1. Login to NetSuite UI
2. Navigate to Commerce > Websites > Website List
3. Website: Click Edit
4. Hover Actions dropdown menu
5. Click View Index Status
Note: You can only perform the Rebuild Search Index twice every 24 hours so make sure to use it wisely. You can double check in the Google Developer Tools if your website is encountering this issue. The console tab will usually display a 400-console error on the domain/API/items.
For more information on Search Index, you can visit the SuiteAnswers Article pages that tackles with Search Index Overview | ID: 28866
- Events that Trigger Search Index Rebuild
- Events that Trigger Search Index Update
Stay tuned for upcoming articles where we will explore SuiteCommerce Bundles under SuiteCommerce Advanced Product Area. Follow the New to NetSuite > SuiteCommerce, Mobile, and Retail to be notified whenever a new article is posted.
