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How to recognise revenue on gift certificates

I have a gift certificate in NetSuite, which I would like to recognise the revenue on. However, when I click the "recognise revenue" button I keep getting a notice (see attached) that the account in inactive, and that I need to correct the import file and resubmit.

What do I need to do/set up to be able to recognise the revenue?

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Quarter 3 (Jul-Sep 2024)

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