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Our service partner for bank feeds integration in U.S. and Canada will undergo four (4) hours of planned maintenance on December 7 - 8, 2024.

Please be advised that our authorized Account Integration Service Provider for the NetSuite Bank Feeds SuiteApp will undergo approximately four hours planned outage. Standard maintenance will take place to perform a database upgrade.

The schedule of the planned outage is on Saturday, 7 December 2024, from 10:00 p.m. Pacific Time to 2:00 a.m. Pacific Time, Sunday, 8 December 2024.

During the maintenance window, all connections and import requests to your financial institutions in the United States and Canada through the Bank Feeds SuiteApp will be unavailable. If you try to connect a new U.S. or Canada financial institution to NetSuite or manually initiate an import request, you will receive an error message.

To view the most recent bank feeds maintenance schedule, see Bank Feeds SuiteApp Maintenance Schedule, SuiteAnswers ID 94347.
NetSuite Support Community Holiday Schedule

It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.

As we celebrate the season's joys, we are incredibly grateful for your ongoing support and engagement. Have a fantastic holiday break, and let's gear up for an incredible 2025!

Ongoing Amazon inventory sync issue with NetSuite Connector

Hello all,

I'm reaching out to seek advice on an issue we're experiencing with the NetSuite Connector, which we use to sync inventory levels between NetSuite and our Amazon listings using realtime sync. We can't use the scheduled interval sync as that caused listing to never come back in stock despite the sync. Here's a brief overview of the problems:

  1. Inconsistent Inventory Sync: Some listings do not update correctly, causing them to display incorrect inventory quantities. For example, despite syncing a quantity of 10, the listing continues to show 15, which is several days old.
  2. Underreported Inventory: Other listings show fewer items than we actually have in stock. For instance, we sync 10 units, but the listing only shows 6.

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