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NSC | Payment File Format Missing On Company Bank Details

Scenario: User is unable to select the EFT Payment File Format when creating a Company Bank Details.

To resolve this, we need to check if the License is active by doing a Manual License Request. Just navigate to  Setup > License Client > Manual License Request.

After performing a Manual License Request, go to  Setup > License Client > Audit Trail.

Then check if the Electronic Payment License Data Response is {"status":"Inactive"}. If yes, it is best to file a Support Case for License provisioning.

I hope this helps! 😊

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