Scenario
A user is seeing the error "A User Error Has Occurred" in the Transactions portlet when navigating to the Vendor Dashboard of a Vendor record. The user has attempted to remove and add back the Transactions portlet in the Dashboard but the error is still encountered. This error is only happening to one user.
The user has performed basic troubleshooting such as clearing browser cache, logging in to NetSuite using multiple browsers, restarting the computer, etc., but the error is still encountered.
Solution
This error may have been encountered due to some personalization the user did on the Transactions portlet, such as filtering the list based on a specific transaction type.
Because of the error, the user is no longer able to revert the changes made and is now stuck.
To resolve the error, below are the steps the user can follow:
- Go to the Vendor Dashboard
- Click Personalize
- Click List
- On the List portlet, hover over the menu icon and click Setup
- List Type: Select Transaction
- Click Save
Note: Remove the portlet with error after adding the new portlet.
After doing the steps above, the user will now be able to see the Transactions portlet in the Vendor Dashboard with no errors.
I hope this helps! 😊
Let us know your insights about this in the comments!
