NSC | Unexpected Charge Being Included in Billing Operation

Scenario

When running a Billing Operation for a specific SuiteBilling Subscription, one Charge that is not intended to be billed keeps on getting included in the Invoice. Every time the user generates the Invoice, he has to edit it and remove the Charge.

The user would like to stop the Billing Operation to include this charge in the Invoice.

Solution

So that the Charge will not be included in the Invoice whenever performing a Billing Operation, you may set the Charge stage to Non-Billable.

1. Open the Subscription record affected
2. Click Related Records subtab > Charges sublist
3. Open the Charge record by clicking the number hyperlink