Scenario: User has Dunning Evaluation Results in Failed status when sending Dunning Letters to Customers with overdue Invoices.
This may be due to Dunning Levels set up on the Customer record with no Dunning Recipients or multiple Dunning Recipients.
Here are sample setups that may cause Failed Dunning Evaluation Results:
I. No Dunning Recipients
Under the Customer > Dunning tab > Dunning Recipients, Dunning Recipient is only set for Dunning Level of 4 and Above. If the Dunning Level of the Invoice is 3 and below, the Dunning Invoice Email will not be sent because it did not have a Recipient for the Dunning Level.
To resolve this, add a Dunning Recipient on Level 1 and Above, then try to resend the Dunning Letter of the Invoice.
II. Multiple Dunning Recipients
Under the Customer > Dunning tab > Dunning Recipients has duplicate Dunning Recipients with different levels.
If the Dunning Level of the Invoice is 4, it will try to send on both Recipients and will have an error.
To resolve this, remove one of the duplicated Contacts.
I hope this helps! Comment your insights and other tips below. 😊
