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NSC | How To Resolve Dunning Evaluation Results in Failed Status?

Scenario: User has Dunning Evaluation Results in Failed status when sending Dunning Letters to Customers with overdue Invoices.

This may be due to Dunning Levels set up on the Customer record with no Dunning Recipients or multiple Dunning Recipients.

Here are sample setups that may cause Failed Dunning Evaluation Results:

I. No Dunning Recipients

Under the Customer > Dunning tab > Dunning Recipients, Dunning Recipient is only set for Dunning Level of 4 and Above. If the Dunning Level of the Invoice is 3 and below, the Dunning Invoice Email will not be sent because it did not have a Recipient for the Dunning Level

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