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NSC | How To Remove Closed Sales Order Line Amount in Total?

Currently, the ability to deduct the closed Line Item Amount on the Sales Order Total Amount is a system limitation and is logged under Enhancement 133846 Transactions > Sales Orders >If a line item is closed, deduct the amount in the subtotal.

As a workaround, here are the steps we may take:

  1. Edit the Sales Order
  2. Set the closed Line Item Price Level to Custom
  3. Then change the closed Line Item Rate to 0
  4. Click OK
  5. Then click Save

I hope this helps. Comment your insights and other tips below! 😊

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