Currently, the ability to deduct the closed Line Item Amount on the Sales Order Total Amount is a system limitation and is logged under Enhancement 133846 Transactions > Sales Orders >If a line item is closed, deduct the amount in the subtotal.
As a workaround, here are the steps we may take:
- Edit the Sales Order
- Set the closed Line Item Price Level to Custom
- Then change the closed Line Item Rate to 0
- Click OK
- Then click Save
I hope this helps. Comment your insights and other tips below! 😊
