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Issue with Capturing Tokenized Payment in NetSuite via CyberSource
Hello,
We are facing an issue with capturing authorized transactions in NetSuite using CyberSource. Here’s our current setup:
- Our website authorizes customer card transactions, which are tokenized through CyberSource.
- Once the order is authorized, it is pushed to NetSuite, and the token is attached as a payment instrument under the payment method "Payment Card Token."
- We have a process within NetSuite that creates a customer deposit and attempts to capture the customer token received from the website integration.
The problem: When we attempt to create a customer deposit transaction, the authorized transaction is not being captured. Instead, a new transaction is being created in CyberSource.
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