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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Issue with Capturing Tokenized Payment in NetSuite via CyberSource
Hello,
We are facing an issue with capturing authorized transactions in NetSuite using CyberSource. Here’s our current setup:
- Our website authorizes customer card transactions, which are tokenized through CyberSource.
- Once the order is authorized, it is pushed to NetSuite, and the token is attached as a payment instrument under the payment method "Payment Card Token."
- We have a process within NetSuite that creates a customer deposit and attempts to capture the customer token received from the website integration.
The problem: When we attempt to create a customer deposit transaction, the authorized transaction is not being captured. Instead, a new transaction is being created in CyberSource.
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