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Cybersource Invoice Configuration settings
Hi folks, I've reached out to Cybersource already for this issue, but I haven't gotten anywhere with them, and it occurs to me that the set up I'm looking for might not be on their side. We have an invoice configuration called 'USD under $50K' which is being set on all invoices in USD under $50. Makes sense, right?…
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Web Order is saved even though the credit card declined
We recently turned on credit card authorization for online orders. We use the CyberSource Suiteapp for our credit card processing. If a customer enters an online order (Suite Commerce) and puts in an incorrect CSC code with their credit card info the card is declined and a message stating so shows up at the top of the…
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Issue with Capturing Tokenized Payment in NetSuite via CyberSource
Hello, We are facing an issue with capturing authorized transactions in NetSuite using CyberSource. Here’s our current setup: Our website authorizes customer card transactions, which are tokenized through CyberSource. Once the order is authorized, it is pushed to NetSuite, and the token is attached as a payment instrument…
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Cybersource Payment token saved on Sales Order
We have a custom ecommerce website. When the sales order is created on the website, we create a payment token authorized for the about of the sales order. The sales order and token information are sent to NetSuite using a custom RestLet. The business requirement is to have a customer service person review the sales order…
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Issue with Credit Card on Charge to Parent Orders
We are seeing an issue with the credit card being charged/settled when the Charge to Parent checkbox is checked on a Sales Order. It is authorizing, it is billing the correct customer, but the card is not being charged. The Cash Sale is going to a Unapproved Payment status. Below are some details from Sandbox DEV.…
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Unable to process payments manually after Enable Payment link and Payment Instruments
We recently attempted to enable the payment link feature in our NetSuite account to accept payments via e-invoice. In my last post, I thought it was CyberSource Payment Bundle issue; however, it's not. I installed the CyberSource payment bundle in NetSuite and completed the setup. When I enabled the payment link and…
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Unable to process payments manually after installing the CyberSource payment gateway bundles.
Hello, We recently attempted to enable the payment link feature in our NetSuite account to accept payments via e-invoice. However, we encountered some issues after installing the CyberSource Bundles. Following the installation of the CyberSource Bundles, several changes occurred within our NetSuite account that are…
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updating cybersource REST API request questions
We received an email from cybersource saying that "our systems detected your connection to Cybersource REST API requests are continuing to use parentheses in the Authentication Payload." I asked cybersource support and they said that it is an update that needs to take place on the Netsuite side because we are using a…
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Action required: Check your Cybersource P12 key expiration date
This notice is intended for customers who are using the legacy built-in Cybersource payment gateway integration. What is Changing? On February 1, 2024, the Cybersource security environment will be enhanced. All P12 keys issued by Cybersource created after February 1, 2024, will be secured with a password that you set…
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Payment method without Cybersource as Processing Profile
Hi All, Given that my credit card payment methods are linked to the Cybersource payment processing profile for a particular set of customer transactions, I'm exploring the optimal approach to capture the Payment's credit card information in NetSuite purely for record-keeping, not processing for some cases. I'm considering…