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General

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Why can't I submit a new Case to NetSuite support?

The original way of creating a case While logged into NetSuite, navigate to Support>Go to SuiteAnswers

Also can't access it directly in Support Cases In SuiteAnswers

takes you to a new page https://nlcorp.app.netsuite.com/core/media/media.nl?id=422763438&c=NLCORP&h=SxKj-djJfGHUfdIswEWiKwGL7pmAObJi_dOzwnFnJSKwak7p&_xt=.html&whence= which also just puts you in circles.

Go to NetSuite Support Community

Why was this changed? why can't we create new cases with the "NEW" button in the support/case section anymore?

Why is there no easy way create a case to get support from NetSuite?

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