Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
SuiteBilling - Customization of "Record Failures" Table in Billing Operation
Dear NetSuite Community,
We are currently using SuiteBilling, and in the Billing Operation screen (under the Failures > Record Failures subtab), we want to customize the failure result table.
Specifically, we would like to add an additional column ("Parent Customer") before the Sales Order column, to provide better visibility into failed transactions.
Kindly confirm:
- Is the Record Failures table customizable via Saved Search, Custom Record view, or any SuiteScript exposure?
- If it's part of a locked SuiteApp or managed bundle, can it be customized through any supported means (e.g., extension or script deployment)?
- Is there any NetSuite-supported way to expose the
0