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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
NSC | Processing Customer Refunds via Electronic Bank Payments
Scenario
A user is attempting to process a Customer Refund via Electronic Bank Payments but the refund is not appearing in the payment processing suitelet.
Cause
The refund is not displayed due to missing or incorrect setup in the Customer record, Entity Bank Details, or Customer Refund form. One common issue is that the EFT Customer Refund Payment checkbox is not enabled on the Customer record or the required Payment File Format does not match the Company Bank's format.
Solution
To process Customer Refunds via Electronic Bank Payments, follow the steps below:
Step 1: Enable EFT Customer Refund Payment on the Customer Form
Shiela Marie Villaluz | Ask a Guru
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