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Customer Refund EFT Batch
Hi There I am trying to create an EFT payment batch for all customer refunds. I have selected the approval routing for the payment batches and set this up in the bank account used to make refunds (screenshots from demo account) I have also set up the bank payment information for the customers who will be receiving a refund…
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Customer refund unlinked from payment
Could I please ask for some help here. We have a customer refund that has been for some reason unlinked from a payment batch / payment but it was still paid out through the bank to the customer. The AR seems to be correct as the customer record shows $0 balance on the customer but the Global payments module still show this…
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How to find the transaction a customer refund is applied to
Hi there I am creating saved search to find the transaction a customer refund is applied to. I am not sure which fields I need for this though. I have tried 'Applying Transaction' as well as 'Applied to Transaction'. I have also tried searching using Analytics. What field(s) should I be using? I have read somewhere this is…
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Check Voucher Advanced PDF with details for a Customer Refund applied to Deposit
We are printing Checks through Check Voucher Advanced PDF form for Refunds. On the print out we include details for Document No., Date and amount from the transaction applied to the Refund. It works well when the Refund is applied to A Credit Memo or even a JE and they appear on the Apply - Credits subtab. However, when…
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Customer refund not applied to Credit memo if Memo partially already applied to invoice
This is occuring when using SOAP. Steps: Create invoice. Create Credit Memo (items are more than invoice). Apply memo to invoice. Create Customer Refund, with it to apply to the outstanding amount on the credit memo. Soap returns "Unable to find a matching line for sublist apply with key: [doc,line]". I can see the refund…
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NSC | Processing Customer Refunds via Electronic Bank Payments
Scenario A user is attempting to process a Customer Refund via Electronic Bank Payments but the refund is not appearing in the payment processing suitelet. Cause The refund is not displayed due to missing or incorrect setup in the Customer record, Entity Bank Details, or Customer Refund form. One common issue is that the…
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Amazon Settlement issue
Hi NetSuite Community, We have started using Amazon Celigo integration. I understand that we have to assign either bank accounts/Undeposited Funds account for the Refund Flow. But the thing is, we are want to hold the amount in a different account so as to calculate total funds. So we had to assign undep acc in celigo and…
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How to change the date on Customer Refund via CSV?
Hello - I have approx 500 customer refunds for which I need to change the date. I do not see customer refunds under transactions in the CSV import. I also looked under mass update but did not see the ability to pick the date field. If CSV upload is not support for this transaction type, does anyone have a recommendations…
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How to generate Payment Files for Customer Refunds?
Hi Guru and @Katerina Winklerova-Oracle Please let me ask you about how to create customer refund payment file. I need to pay back to a customer for example 100 yen with Zengin format file. Is it correct to use customer refund payments "Payments>Payment processing>customer refund payments"? Why I am asking is that once I…
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How to process Refund for a Fully Paid Invoice?
Need input on how best to handle a refund on an invoice that has been fully paid. We would like to send a check to the customer. See below data from Items sub tab of an invoice that has been fully paid. Say that we wan to refund the customer $100 for the Parts - Hoist Fitness line item. I am gathering from documentation…