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How to generate Payment Files for Customer Refunds?

edited Jun 2, 2025 2:34PM in Ask A Guru 7 comments

Hi Guru and @Katerina Winklerova-Oracle

Please let me ask you about how to create customer refund payment file.

I need to pay back to a customer for example 100 yen with Zengin format file.

Is it correct to use customer refund payments "Payments>Payment processing>customer refund payments"?

Why I am asking is that once I create a payment file, the file No is added in check# in customer refund transaction. Is this correct procedure? I just want to know that I am doing the correct procedure or not .

And then what is the Payments>bank file generation>Generate Customer Payment File.(

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