Reactivate and Terminate subscription on the same day

Question

Hi,

Unable to terminate a subscription that was reactivated (from suspend status) on the same day.

Under subscription management, default start of day setting is TRUE.

Please advise what should be the correct process and why the system doesn't allow the termination in this scenario.

Thank you.

Judith Culanding-Oracle · Accepted Answer

Hi @emcee_uk

Per testing, you cannot Terminate a Subscription (Effective at Start of Day = True) on the same date  it was Reactivated.

Here's what you can do:

* Terminate the Subscription on the same date it was Reactivated. Make sure that Effective at Start of Day = False.
* To remove the one day charge, set the Charge Stage of the line item to Non-Billable. This will make the said Charge not affected by any Billing Operation.