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Multi-year Subscription Setup
We are a software distributor and sell 3 year subscription licenses. We buy the subscription from our vendor and they bill us annually (increasing each year). We also bill our customer annually, but each year the price scales - ex. Y1: 10K Y2: 20K Y3: 30K. We are looking for the best way to evenly spread the total revenue…
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Reactivate and Terminate subscription on the same day
Hi, Unable to terminate a subscription that was reactivated (from suspend status) on the same day. Under subscription management, default start of day setting is TRUE. Please advise what should be the correct process and why the system doesn't allow the termination in this scenario. Thank you.
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Why do Subscription Plan items' tax not being applied on invoices?
Hi We have invoices with items from a subscription plan where tax has not applied i.e. on the line item, Tax is false. Both customer and individual items are taxable and when adding the items directly on a transaction i.e. not from subscription plan, tax shows as True. Why would this happen with subscription plan items?…
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Is there a way to mark Subscription charges as Processed in Migration
We will be creating In-Flight subscriptions as part of our implementation of SuiteBilling. We want to import the complete history of the in-flight subscriptions including the charges that have already been invoiced. We are aware of how we can show prior revenue recognized but we cannot see how we would show prior invoiced…