Scenario:
The user is disposing of a fixed asset through a sale transaction for a customer named "ABC Corporation." On the Asset Disposal page, the user has selected a Sales Tax Code of NY Sales Tax. However, when checking the customer's record under Lists > Relationships > Customers, the Tax Item field on the Tax Information subtab is set to CA Sales Tax. This mismatch will cause the transaction to be unbalanced, triggering the error:
TRANS_UNBALNCD - Transaction was not in balance
Solution:
To resolve this, the user should update the Tax Item field in the customer record to NY Sales Tax, ensuring that both the Sales Tax Code in the Asset Disposal page and the Tax Item in the Customer Record match. This will correct the issue and allow the transaction to proceed without errors. By following these steps, the user can ensure that their asset disposal transactions are properly balanced and free of tax-related discrepancies.
- Navigate to the Customer Record: The user should begin by navigating to Lists > Relationships > Customers
- View the Customer Details: Once on the Customer list page, the user should click View beside the relevant customer name to open the customer details page.
- Check the Financial Tab: In the customer's record, go to the Financial tab.
- Verify the Tax Information: Under the Tax Information subtab, the user will find the Tax Item field.
- Ensure Consistency with the Asset Disposal Tax Code: The Tax Item value set on the customer record must match the Sales Tax Code set in the Asset Disposal page. If there is any discrepancy, the user should update the corresponding field to ensure both tax codes align.
Hope this helped
