Scenario:
A user is attempting to close a Planned Work Order but finds that it does not appear on the Close Work Order page. This leads to confusion about whether the work order is eligible for closure and why it might be missing from the expected list.
Solution:
Upon further investigation, it has been determined that the Close Work Order page only displays Work Orders that utilize the Work In Progress (WIP) feature. This applies regardless of the Work Order status—whether it is Planned, Released, or In Process. To include In ProcessWork Orders for closing, ensure the option "Include In-Process Work Orders" is checked.
For Work Orders that do not use the WIP feature, mass closing is not currently supported through the standard Close Work Order interface. These non-WIP Work Orders must be closed manually.
The request to enable mass closing for non-WIP Work Orders has been logged under Enhancement Issue:192229 - Ability to Mass Close Work Orders.
For more information on the WIP feature and closing Work Orders, please refer to SuiteAnswers Article:27933 - Entering Work Order Closes.
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