Scenario:
A user navigates to Home > Set Preferences in an attempt to enable the "Show Internal IDs" checkbox, which is commonly used for troubleshooting, development, or data referencing. However, the user finds that the checkbox is not visible under the General or any other available tabs. This causes confusion, especially for those who rely on internal IDs for scripting, integrations, or system configuration.
Solution:
The visibility of the "Show Internal IDs" checkbox is dependent on specific features being enabled in the system. The checkbox will only appear if at least one of the following features is enabled:
SuiteCloud Tab:
- Client SuiteScript
- Server SuiteScript
- SuiteScript Server Pages
- SuiteFlow
- Web Services
Web Presence Tab:
- Advanced Site Customization
- SuiteCommerce Advanced
If none of these features are active in your account, the option to show Internal IDs will not be available under Set Preferences.
For detailed guidance, you can refer to SuiteAnswer ID 10808: Setting the Internal ID Preference.
-----
If you find this information useful, let us know by reacting or commenting on this post!
