Scenario:
You are encountering an "Unexpected Error" when attempting to view the Item List in NetSuite using a specific user account. Other users may not experience the same issue, which suggests a user-specific configuration or view issue.
Solution:
Based on the error behavior and the information provided, it appears the issue is related to a problematic or misconfigured saved search view that is being used as the default for this user.
The saved search used in View mode may contain one of the following:
- Invalid or outdated filters
- Incorrect syntax in a formula field
- Referenced fields that no longer exist
Please copy and paste the following URL on the browser's URL bar. This will reset the Item List View to the System Default View.
https://system.netsuite.com/app/common/item/itemlist.nl?searchtype=Item&sortcol=Item_NAME_raw&sortdir=ASC&csv=HTML&OfficeXML=F&pdf=&showall=F&style=NORMAL&report=&grid=&searchid=-400&quicksort=&dle=T
If the above link does not resolve the issue, kindly add the following URL after the ".com" of the account-specific domain:
/app/common/item/itemlist.nl?searchtype=Item&Item_TYPE=@ALL@&sortcol=Item_NAME_raw&sortdir=ASC&csv=HTML&OfficeXML=F&pdf=&showall=T&style=NORMAL&report=&grid=&searchid=-400&quicksort=&dle=T
For example:
https://123456.app.netsuite.com/app/common/item/itemlist.nl?searchtype=Item&Item_TYPE=@ALL@&sortcol=Item_NAME_raw&sortdir=ASC&csv=HTML&OfficeXML=F&pdf=&showall=T&style=NORMAL&report=&grid=&searchid=-400&quicksort=&dle=T
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