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HOW-TO: Add educator as Admin (required) + reset student passwords (OA NetSuite demo accounts)

edited Mar 12, 2026 3:40AM in Oracle Academy

Oracle Academy Support cannot reset passwords for NetSuite demo accounts. Student login IDs may be anonymized/generic and not tied to a real inbox, so students often can’t use email based “Forgot Password.”

What to do: Have students add the educator as an Administrator early in the term. Once added, the educator can reset the student’s password directly in NetSuite.

OA Help (Portal): How to Add Your Educator as an Administrator in Your NetSuite Cloud Account (sign-in may be required)
SUPPORT HUB | Teaching with NetSuite: product questions + troubleshooting): SUPPORT HUB

Part 1 — Student steps (Prerequisite): Add your educator as Administrator
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