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NSC | Resolving “Unexpected Error” When Opening Customer 360 for the A/R Analyst Role
Scenario
A user with the standard A/R Analyst role attempts to open View Customer 360 from a customer record and receives an “Unexpected Error” message instead of the Customer 360 dashboard.
This issue may occur specifically in environments using OneWorld subsidiaries and cross-subsidiary access settings. A community discussion identified that the issue can be tied to the Allow Cross-Subsidiary Record Viewing permission on the role.
Solution
The issue can often be resolved by disabling the Allow Cross-Subsidiary Record Viewing setting on the affected role.
Steps
- Navigate to: Setup > Users/Roles > Manage Roles
- Edit the affected role:
- Example: A/R Analyst
- Under the
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