Scenario
A user accidentally deleted several transactions in NetSuite and needed to determine whether the deleted records could still be retrieved or restored.
The user wanted to know what options are available to review information about the deleted transactions and whether the original records can be recovered.
Solution
If the requirement is to review information about deleted transactions, the details can be accessed through the following options:
- Navigate to Transactions > Management > View Audit Trail to review deleted transaction activity.
- Create a Deleted Record saved search by navigating to: Lists > Search > Saved Searches > New. Then select Deleted Record as the search type.
Please note that information available through the Deleted Record saved search is limited and may not include complete transaction details.
If the requirement is to restore the actual deleted records, the user must contact their NetSuite Account Manager. Data restoration is not part of the standard NetSuite process and is typically considered only as a last resort when data cannot be recovered through other methods. It is important to note that data restoration services may involve additional costs. For details regarding the restoration process and associated fees, contact the NetSuite Account Manager directly.
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