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Editing System Email templates

edited Jun 2, 2025 2:23PM in Ask A Guru 3 comments

I'm trying to edit the email that get sent out when a new case is create. I went to Setup / Company/ System Email Templates. I selected Standard new Case Customer Notification and clicked Customize. I made the changes I wanted and saved it. It is now called Custom New Case Customer Notification. I proceeded to create a new test case. I got the email notification and it still showed the original content and not the changed email. What Am I doing wrong? Is there something I'm Missing

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