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Quote Responses That Still Have <system@sent-via.netsuite.com>

edited Jun 2, 2025 2:23PM in Ask A Guru 12 comments

Hello!

Around January 15th we setup DKIM in our Production account. One of the main reasons that we even looked into this is to remove the "system@sent-via.netsuite.com” that is in the To and From emails.

When we set DKIM up, I followed the documentation in Suite Answers.https://netsuite.custhelp.com/app/answers/detail/a_id/84593

One of my Customer Service Supervisors sent me 3 examples from January 20th where the "system@sent-via.netsuite.com” is still in the email address from on the response from the Customer. The 3 examples are Quotes. I will attach these to this Case.

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