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Why the workflow action script cannot finish

Hello NetSuite Guru team,

I implemented a workflow action script to update the values of fields after the sales record submits.

At the end of my workflow script, I return the script to 'true'. However, when I open the log of the workflow in the System Information of the sales record, I can see my workflow return true, but some records do not show my workflow to finish, some workflows show 'finish'.

If the workflow do not show 'finish', the value of the field in the sales order cannot be saved.

Could you please let me know why the workflow cannot finish though the script returns true?

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Quarter 3 (Jul-Sep 2024)

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