Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
What is the best way to merge web store customers with their existing offline accounts?
There are users who place orders on our web store without knowing we have done business with their company before thus creating a duplicate customer record. Currently the way we deal with this is by merging the records together using the offline record as the source so the online record does not lose their log in. But if another user places an order for the same company then we cannot merge these customers without losing the log in for one of them. We have also done it where we merge the records and create the additional user as a contact.
-Imelda
Tagged:
0