Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Tax missed in Return Authorization
Hi,
I clicked the Authorize Return button in a sale order to create a Return Authorization, problem is:
There's tax in the sales order, however, tax is missed in Return Authorization, and if we clicked the Refund button in this Return Authorization, tax also will be missed. However, we need full refund. Is there anyway to fix it rather than manually adding the tax?
Thanks in advance!
Tagged:
0