Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Cash Refund > "Payment has not been successful. An error occurred while processing your credit card.
Hi,
We have an RMA that we are trying to process a refund for. Its is a standalone RMA by the way.
Customer has credit card on file, using versapay as payment processing profile.
When processing the payment, getting an error that says
"Payment has not been successful. An error occurred while processing your credit card. Please contact the merchant for further assistance."
As per a couple of suiteanswer ID it says it is missing the P/N ref however there is another option (SA # 99406) where on the payment processing profile to make sure Payment Gateway Request includes Credit, which we did but still getting the error.
Tagged:
0