Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Review our AI Community Guidelines before posting AI-generated or AI-assisted content. Verify accuracy and include the appropriate AI disclaimer.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Ready for Next starts at SuiteWorld
SuiteWorld is where the NetSuite community comes together to learn, connect, and discover what’s next.
Whether you’re looking for product updates, practical tips, new ways to improve efficiency, or insights from other customers, SuiteWorld offers something for every stage of your NetSuite journey.
SuiteWorld is where the NetSuite community comes together to learn, connect, and discover what’s next.
Whether you’re looking for product updates, practical tips, new ways to improve efficiency, or insights from other customers, SuiteWorld offers something for every stage of your NetSuite journey.
Discover new innovations across NetSuite with 2026 Release 2
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
Automatically send emails to customers for cases with no customer response
Hi Team,
I would like to ask if its possible through saved search or NetSuite native solution to automatically send emails to customers for certain business criteria's in relation to customer support cases.
This is the use case.
- After 3 business days of no response from customer an automated email template would be sent out to the customer notifying them that their case require follow-up and if there isn't a response in 3 business days the case will be closed.
- After 3 additional business days have passed with no response, another email template will be sent out to inform the customer that the case has been closed.
0