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Extracting Legacy Tax Code data via REST Web Services
Hi all, I'm trying to extract legacy tax code data using REST Web Services. What's the correct record/table name for this? If it is not possible to use REST web services, what is the alternate option? Thanks!
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Opening Support Tickets with Netsuite
Hi Gurus, How to open ticket with Netsuite support team, I have been assigned a administrator and Netsuite 360 role, however it is still asking me for other permissions to open a support ticket. Could you please suggest what other permissions are required for opening a email support ticket.
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How to View and Track My NetSuite Support Cases
I have previously raised a few cases with NetSuite Support, and I currently have one case that is still in progress. I would like to know where I can view all my previously raised cases as well as the current one, and track their status. Is there a specific section or page in NetSuite where I can find and monitor my…
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Support page 404 !
My website is down and I am trying to enter a support case but the support page does not exist see screen shots:- If you click this link you get:-
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"Product" and "Module" on Case List
I just noticed 2 fields on the support case list in Netsuite CRM: "Product" and "Module." Based on the dropdown menu HTML, the record type for product is called Case_PRODUCT and for module is Case_MODULE. These fields are not available when creating a form. I can't even find any pages on where to add or remove "Products"…
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I want to extend the demo account tstdrv. What is the process and what are the changes? Let m
I want to extend the demo account tstdrv. What is the process and what are the changes? Let me know.
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Customer Center- Case Forms: Can you have a drop down for items purchased?
Hi There is an external case form that is on the customer center portal. this case form gives the customer the option to select which invoice they are raising a case about: The source transaction field in that screenshot is a custom field. showing all invoices that relate to the customer. Is there a way to create a custom…
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How to set up a Workflow that creates a new case when a response is received on a closed case?
Hi There I have the following scenario. There is email case capture active in an account Once a support case is created, so long as the customer responds to the support case email, their response is appended to the original support case messages (standard Netsuite behaviour) Cases are automatically locked after a week If a…
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Automatically send emails to customers for cases with no customer response
Hi Team, I would like to ask if its possible through saved search or NetSuite native solution to automatically send emails to customers for certain business criteria's in relation to customer support cases. This is the use case. After 3 business days of no response from customer an automated email template would be sent…
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'CreatedBy' not available on Case ?
Greetings All- Am I correct that there is no way natively to determine who created a Case record? I do not see a 'CreatedBy' field available in the Schema/Records browser. Is the only option to create a Custom field? Thanks! MJ