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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
"Product" and "Module" on Case List
I just noticed 2 fields on the support case list in Netsuite CRM: "Product" and "Module." Based on the dropdown menu HTML, the record type for product is called Case_PRODUCT and for module is Case_MODULE.
These fields are not available when creating a form. I can't even find any pages on where to add or remove "Products" or "Modules"
Based on the REST API Browser, a case "Module" can be created using Setup > Issues > Products but I do not see that submenu on my account. I can create case issues, but those case issues have no subrecords.
I am an admin and can adjust roles so if there's something to be done on permissions I'd like to know that.
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