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Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

Error > The merge of entity was blocked for the following reasons: it has associated sub-customers

edited Oct 27, 2022 11:25PM in Ask A Guru 2 comments

Hello.

While trying to merge customers, we received this error - "The merge of the entity '<entity name>' was blocked for the following reasons: it has associated sub-customers."

Anyone know a work around for merging two customers with either both or one of the customers having sub-customers? Manually removing the sub-customers then re-attaching them to the new parent is a non-starter as we have so many of them. Thought of running a mass update to change the parent to the master before merging but that is equally a daunting manual exercise.

Would appreciate if anyone has a work around or suggestion for this kind of issue.

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