megaphone
SuiteWorld 2026 registration is now open—save $300 Register now
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
What if your ERP could help surface the next step before you go looking for it? Watch here to learn more!

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Review our AI Community Guidelines before posting AI-generated or AI-assisted content. Verify accuracy and include the appropriate AI disclaimer.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Ready for Next starts at SuiteWorld


SuiteWorld is where the NetSuite community comes together to learn, connect, and discover what’s next.

Whether you’re looking for product updates, practical tips, new ways to improve efficiency, or insights from other customers, SuiteWorld offers something for every stage of your NetSuite journey.
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

How to handle the error "The COMMERCIAL_INVOICE requires an electronic LETTER_HEAD"?

edited Nov 30, 2022 11:39PM in Ask A Guru 6 comments

International Shipping in Fedex is a .. challenge. It often comes up with the error "The COMMERCIAL_INVOICE requires an electronic LETTER_HEAD".


Netsuite simply states: "NetSuite does not support uploading letter head images. This is mandated for shipping to certain countries."


This has been an issue for years. It started as a defect.. and then it devolved into "Issue 532090" by Netsuite: it's now a SuiteIdea.


Yes, I know that there's a workaround: In the Item Fulfillment > International tab > unmark Certificate of Origin, Commercial Invoice, NAFTA Certificate of Origin, and Pro Forma Invoice and use FedEx services to process these documents.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders