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FedEx issues after the 2026.1 update
Since the 2026.1 update we could not print any FedEx labels because it was claiming that the location was wrong for the shipping account. In the FedEx shipping profile Location was blank (it has been for a while) hence the error made no sense. But the address on the profile contained the old company address so I decided to…
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SiteBuilder Cart Shipping Estimator for FedEx Guest checkout used to give results. No longer.
It used to be that the cart shipping estimator for SiteBuilder Shopping Cart Kilimanjaro, using FedEx Ground as the default shipping method, used to give results even if the user was a Guest shopper and only provided the shipping zip code. This no longer works. Adding just the zip code return $0.00 as the shipping amount.…
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Fedex Label (8.5x11 PDF) to (4x6 Label)
We are new to this, testing phase. Seems that our Fedex label is generated on PDF (8.5x11). when print onto (4x6), the labels are cut off. got a few question: (1) can Netsuite remove margins top/left of the PDF (8.5x11)? The thinking is that it will print correctly onto (4x6) without additional adjustments. (2) can it be…
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Drop Ship PO with FedEx Ground as Ship Method
Scenario - on one Sales Order we will fulfill from our warehouse and have drop ship PO. When we mark the DSPO as fulfilled, the Item Fulfillment requires the weight to be populated and the Integrated Shipping Label defaults to true. Beyond writing a script to populate the weight = 1 and uncheck the Integrated Shipping…
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WMS not identifying the cartons for FedEx ship method
Hi, We have enabled FedEx and configuered it to calculate shipping and charging costs. Then we have another ship method called, Testing. This will eventually replace a ship method that will not be integrated but manually managed. When we create an order with FedEx Ground ship method, and use the WMS to pick and pack to a…
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FedEx integration doesn't let us select multiple accounts
Hello, For all the shipping and handling charges, we want to the account in FedEx to be set to accounts based on whether the it was for Manufacturing or for General. In the FedEx Shipping Item, we don't have an option to select this based on this. Does anyone know how to achieve this? NSPK
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Why FedEx Real Time Shipping Methods is not coming in sandbox webstore?
Fedex Real-time shipping methods are not coming in the sandbox webstore, even though, shipping items exist in the sandbox account; whereas, in the production, Fedex shipping methods are coming. Both Sandbox and Production Netsuite Accounts are configured the same, they both are configured to the same FedEx account. Please…
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Fedex shipping charge not calculating
Hello, the company I work for has FedEx integrated shipping, but they are not currently using it because it is not accurately calculating and charging shipping rates. I reviewed the setup and everything seems to be properly configured. Does anyone have a step by step on how to fulfill and ship a Sales Order and get the…
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How to handle the error "The COMMERCIAL_INVOICE requires an electronic LETTER_HEAD"?
International Shipping in Fedex is a .. challenge. It often comes up with the error "The COMMERCIAL_INVOICE requires an electronic LETTER_HEAD". Netsuite simply states: "NetSuite does not support uploading letter head images. This is mandated for shipping to certain countries." This has been an issue for years. It started…
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Number of Commodities exceeds min or max limit
Hi Gurus, I was fulfilling an item using FedEx integration which used to be working fine and then every time I try fulfilling with the same shipping item and doing the exact steps I get this error: Number of Commodities exceeds min or max limit your help is highly appreciated as we cannot ship any items.