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How to resolve slowness when creating Customer Payment Records?

edited Dec 23, 2022 11:27PM in Ask A Guru 5 comments

We're working on Invoice automation, performing a simple record.transform() of an invoice to a customer payment.

It's seeming unusually slow: both clicking the Accept Payment button on an invoice or the SuiteScript equivalent record.transform() take 20 seconds to present the Customer Payment record. The payment record saves in a reasonable time.

Big clue: the customer in question is a single customer record where all our online sales are rolled in--our web site is just one customer. This means this customer has many related records loading in the invoices, credits, and deposits tab, even though we literally only need the one row in invoices to be applied.

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