Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
SuiteWorld | October 25–28, 2026 | Las Vegas Where our community gets ready for what’s next!
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
How to process Refund for a Fully Paid Invoice?
Need input on how best to handle a refund on an invoice that has been fully paid. We would like to send a check to the customer.
See below data from Items sub tab of an invoice that has been fully paid.
Say that we wan to refund the customer $100 for the Parts - Hoist Fitness line item.
I am gathering from documentation that we are to start with a Credit on the invoice and then start the customer refund via Transaction -> Customer -> Issue Customer Refund
However, not clear on what needs to be retained/adjusted on credit memo. Below is the credit memo form
Tagged:
0