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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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How to restore sent via netsuite,com in the email header?
Hi There
Recently, a Netsuite account had the DKIM set up as well as the SPF updated to include 'sent-via-netsuite.com'
Prior to doing this, emails sent to customers from Netsuite were not being delivered (they were showing in the undelivered list) as well as external customers were not receiving them,
However, now, the issue is internally, emails are being blocked (e.g. expense claim emails from Netsuite to the approver).
This is because previously, the mail server had 'accepted' any emails sent from abc.com (example of the company's domain) with 'sent-via netsuite.com' in the header.
However, now, with the dkim, since there is no 'sent via netsuire.com' in the header these emails are being blocked.
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