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Why the Invoice pdf file will not open with Accountant Role?

edited Jan 30, 2023 11:41AM in Ask A Guru 15 comments

Hi all,

 We have an issue when we use the Accountant role in a non-OneWorld account. The user (who did the entry) cannot open the links under the Communication tab on the Invoices that are sent to the customers.

When we replicate this scenario in a OneWorld account the link is active and the user, under the same role, can open the pdf file.

Any ideas on what could be wrong here?


Kind Regards,

vti

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